Terms of Service

Introduction and Acceptance

Classentra is an independent live-course operating system built for teachers who run their own classes. These Terms of Service (the "Terms") cover the Classentra service at classentra.com and all related dashboards, APIs, and emails we operate (together, the "Service").

The Service is operated by Classentra Technologies Inc., a Canadian corporation with its registered office in Toronto, Ontario, Canada (incorporation in progress as of May 10, 2026). Until incorporation completes, the Service continues to be operated by the prior entity, Les Entreprises Urbaino, a Quebec sole proprietorship; the entity change is administrative and does not alter your rights under these Terms. In these Terms, "Classentra", "we", "us", and "our" refer to whichever of Classentra Technologies Inc. or Les Entreprises Urbaino is then operating the Classentra service.

By creating an account, signing in via a third-party provider, or otherwise using the Service, you accept these Terms and our Privacy Policy. If you do not accept these Terms, do not use the Service.

These Terms are a binding agreement. If you are using Classentra on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Definitions

• "Service" means Classentra at classentra.com and all dashboards, APIs, and emails operated by Les Entreprises Urbaino.
• "Teacher" means a user with the teacher role who creates courses on the Service.
• "Student" means a user with the student role who enrols in courses on the Service.
• "Course Content" means anything a Teacher uploads or creates inside a course, including announcements, materials, assignments, sessions, notes, files, links, and calendar events.
• "Submission Content" means anything a Student submits inside a course, including assignment submissions, messages, reactions, and attendance check-ins.
• "User Content" means Course Content and Submission Content collectively.
• "Subscription" means a paid plan purchased by a Teacher through Stripe.

Eligibility and Account Registration

You must be at least 13 years old to create a Classentra account (16 if you are located in the European Economic Area). Minors below those thresholds may only interact with Classentra through a Teacher account that has obtained appropriate parental or guardian consent, and the Teacher is responsible for that compliance.

Accounts must use a real, permanent email address. Disposable and throwaway email domains are blocked at sign-up. You must verify your email address before you can sign in.

• One person per account — no shared credentials
• Keep your password and any connected OAuth provider secure
• Notify us immediately at the contact email in Section 19 if you suspect unauthorized access to your account
• You are responsible for all activity that occurs under your account

Acceptable Use Policy

When you use Classentra, you agree not to:

• Upload, post, or distribute content that is illegal, defamatory, hateful, sexually explicit involving minors, or that infringes intellectual-property or privacy rights
• Use the Service to harass, stalk, dox, or threaten any person
• Attempt to bypass authentication, rate limiting, billing gates, or any other technical control
• Scrape, mirror, or reverse-engineer the Service except as expressly permitted by applicable law
• Run automated agents, bots, or crawlers against the Service without prior written permission — the /api/* surface is not a public API
• Upload malware, viruses, or any code intended to damage or interfere with the Service or other users
• Impersonate another person, teacher, or institution
• Use Classentra to operate a competing product
• Share course materials you do not have the right to distribute
• Use the AI features to generate content that violates the OpenAI Usage Policies

We may suspend or terminate accounts that violate this policy. Severe violations (such as CSAM, malware, or active abuse) may result in immediate termination without prior notice. Lesser violations will normally receive a warning first.

User Content and License Grants

You retain ownership

You retain ownership of your User Content. Classentra does not claim ownership of any course material a Teacher uploads or any submission a Student makes.

Limited license to operate the Service

You grant Les Entreprises Urbaino a worldwide, royalty-free, non-exclusive license to host, store, reproduce, transcode, transmit, display, and back up your User Content solely as needed to provide the Service to you and to the people you have authorized (your students, your co-teachers if applicable). This license terminates when you delete the content or close your account, except for backups retained for the limited window described in Section 12.

Teacher responsibility for student content

Teachers acknowledge that when their students submit work or post messages, the Teacher is acting as the data controller for that content within their course. Classentra is the data processor. Teachers are responsible for informing their students about how course content is handled.

No public hosting, no marketing use, no model training

We will not republish, sell, or use User Content for marketing without your explicit written permission. AI features process User Content only on a per-request basis to fulfill that request — we do not train any model on User Content, and our AI provider OpenAI does not train on API-routed data.

Subscriptions, Billing, and Refunds

Plans

Teachers may subscribe to one of the paid plans listed at classentra.com (currently Core, Live, Scale, and Scale Plus). Students do not pay Classentra directly — their access is enabled by their Teacher's subscription.

Free trial

New Teacher accounts receive a 14-day free trial automatically on sign-up. No payment method is required to start the trial. If a Teacher does not subscribe before the trial ends, paid features are disabled but the account and its data remain accessible.

Billing cycle

Subscriptions renew automatically at the end of each billing period (monthly or yearly) until cancelled. Charges are processed by Stripe in the currency you selected at checkout (USD or CAD).

Plan changes

Upgrades take effect immediately with prorated charges. Downgrades take effect at the end of the current billing period and we will not retroactively reduce features you have already paid for during that period.

Cancellation

You may cancel your Subscription at any time from the billing settings page. Your Subscription will remain active until the end of the current billing period. No refund is issued for the unused portion of that period except as described below.

Refund policy

Subscription fees are non-refundable except where required by law. We will issue a refund if: (a) the Service was unavailable for an extended period due to a Classentra-side outage, (b) you were charged in error, or (c) a refund is required under Quebec consumer-protection law or an equivalent in your jurisdiction. Refund requests must be sent to the contact email in Section 19 within 7 days of the charge.

Failed payments

If a payment fails, Stripe will retry on its standard dunning schedule. If payment continues to fail, the Subscription will be marked past_due and paid features will be restricted. The account itself remains accessible until cancelled.

Taxes

Displayed prices are exclusive of applicable sales tax. Quebec QST and Canadian GST are added at checkout for Canadian customers where applicable.

Free and Paid Features

Some features (such as course count, student seats, AI quota, and live-class minutes) are gated by plan tier. Current gates are enforced server-side and are visible on the billing settings page.

Plan limits may change as the product evolves. If we materially reduce what an existing paid plan includes, we will communicate the change in advance and will not retroactively shrink features you have already paid for during the current billing period.

Payments, Fees, and GMV Caps

Stripe Connect and per-transaction platform fee

Classentra collects a per-transaction platform fee on each student payment processed via your connected Stripe account. The fee percentage is determined by your subscription tier and the source of the enrollment, and is collected automatically by Stripe at the moment of payment as application_fee_amount. You agree that the fee is non-refundable except where the underlying transaction is refunded, in which case the fee is refunded proportionally.

Before connecting a Stripe account, you must accept the Classentra Instructor Agreement, which sets out the tri-party relationship between you, your students, and Classentra. The Instructor Agreement is published at classentra.com/instructor-agreement and is incorporated by reference into these Terms.

Coupons and off-platform leakage

Coupons must reduce the price by no more than seventy-five percent (75%) of the listed course price. Issuing coupons or discount codes whose effective purpose is to direct payment for a course away from the Classentra platform — including but not limited to wire transfer, e-Transfer, or any third-party payment service — constitutes evasion of platform fees and is grounds for immediate account suspension and reversal of accrued payouts.

GMV cap enforcement

Each subscription tier carries a monthly Gross Merchandise Volume (GMV) cap and an active-student cap. Exceeding either cap will result in (a) a warning notice when usage approaches 80% of the cap, (b) a 7-day grace period during which checkout remains available, and (c) automatic suspension of new enrollments thereafter until you upgrade or the next billing cycle begins.

Data export on termination

On termination, you may export your courses, enrollments, and payment history within 90 days. After 90 days Classentra may delete this data subject to its legal retention obligations. The detailed export mechanics are described in the Privacy Policy and the Instructor Agreement.

Course Communities

Some courses include a community surface where teachers and enrolled students can post threads and replies. You retain ownership of content you post in course communities. By posting, you grant Classentra a non-exclusive, worldwide, royalty-free license to display, store, and distribute that content within the platform for the purpose of operating the community.

Classentra may remove content or suspend accounts that violate the Community Guidelines, including content that is unlawful, harassing, or constitutes spam. Community Guidelines are published at classentra.com/community-guidelines and are incorporated by reference into these Terms.

AI Features Disclaimer

• AI features (teacher AI assist and student AI assist) route requests through OpenAI on our backend
• AI output is generated probabilistically and may be incorrect, incomplete, or out of date
• Teachers and students are responsible for reviewing AI output before relying on it for grading, instruction, or assessment
• Classentra does not guarantee any specific output from the AI features and is not liable for decisions made on the basis of AI output
• AI requests may include excerpts of your Course Content as grounding context, as described in the Privacy Policy
• We do not use User Content to train our own or any third party's AI models

Live Class Features Disclaimer

Native live classes are powered by LiveKit. External links to Zoom, Google Meet, and Microsoft Teams are user-supplied and operated by their respective providers. Classentra is not responsible for outages or quality issues originating from LiveKit or any external meeting provider.

Recording, attendance tracking, and chat retention are subject to each provider's own terms in addition to ours. Teachers must comply with consent requirements before recording any session that includes minors or participants in jurisdictions with two-party consent laws. Quebec is a one-party consent jurisdiction; verify the applicable law for the participants you record.

Third-Party Services

The Service depends on third-party providers listed in our Privacy Policy, including Vercel, Neon, Cloudflare, Stripe, OpenAI, LiveKit, transactional email providers, and Google (for OAuth sign-in). These providers have their own terms of service and privacy policies. Classentra is not responsible for actions, downtime, or policy changes by these providers, but we will use commercially reasonable effort to maintain redundancy and migrate away from providers that materially harm the Service.

Intellectual Property

• The Classentra name, logo, marketing site copy, dashboard UI, source code, documentation, and design system are owned by Les Entreprises Urbaino
• You may not copy, redistribute, or create derivative works from the Service itself except as permitted by applicable open-source licenses for components we have chosen to release
• Your User Content remains your property — see Section 5 for the limited license you grant us to operate the Service
• Feedback or feature suggestions you submit may be used by Classentra without obligation or compensation, provided the feedback is not confidential

Copyright Complaints (DMCA)

If you believe content on Classentra infringes your copyright, you may submit a notice under the U.S. Digital Millennium Copyright Act (17 USC §512). The full procedure, the required contents of a valid notice, the counter-notice procedure for users whose content has been removed, our repeat-infringer policy, and the contact details for our designated agent are published at /dmca.

Knowingly false notices or counter-notices may make the submitter liable for damages — including costs and attorneys' fees — under 17 USC §512(f).

Data Retention

This section summarizes how long we keep your data. Our Privacy Policy is authoritative on all data-handling questions — if the two documents ever differ, the Privacy Policy controls.

• Account data is retained while your account is active and deleted within 30 days of an account deletion request, except where law requires longer retention
• Course Content is retained while the owning Teacher's account is active; deleting a course removes its items, and closing the Teacher account cascades
• Billing records are retained for the period required by tax law (typically seven years for Quebec and Canadian businesses)
• Encrypted database backups may include data for up to 30 days after deletion before being overwritten

Suspension and Termination

By you

You may terminate your account at any time. Teachers may cancel a Subscription separately from deleting the account. Account deletion is a destructive operation — see the Privacy Policy for retention windows.

By Classentra

We may suspend or terminate an account for:

• Material breach of these Terms, including the Acceptable Use Policy
• Repeated payment failure after reasonable dunning
• Legal compulsion such as a court order or lawful regulator request
• Prolonged inactivity exceeding 12 months, with prior email notice
• End-of-life of the Service itself, with at least 60 days' notice and the opportunity to export your data

Survival

Sections 5 (license grants for content already processed), 11 (Intellectual Property), 14 (Disclaimers), 15 (Limitation of Liability), 17 (Governing Law), and 19 (Contact) survive termination of these Terms.

Disclaimers

The Service is provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

• We do not warrant that the Service will be uninterrupted, error-free, or secure against every possible attack
• No advice or information obtained from the Service or its staff creates any warranty not expressly stated in these Terms
• AI output, automated suggestions, and analytics are informational only and are not professional advice — educational, legal, medical, financial, or otherwise

Nothing in this section waives any warranty or right that cannot be waived under applicable consumer-protection law, including the Quebec Consumer Protection Act.

Limitation of Liability

To the maximum extent permitted by applicable law:

• Classentra and Les Entreprises Urbaino will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to these Terms or the Service
• Our aggregate liability for any claim is limited to the greater of (a) the amount you paid Classentra in the one month preceding the claim, or (b) CAD $50

Nothing in this section limits liability that cannot be limited under applicable law, including liability for gross negligence, intentional misconduct, or mandatory rights under Quebec or Canadian consumer-protection statutes.

Indemnification

You agree to indemnify and hold harmless Les Entreprises Urbaino from any third-party claim arising out of:

• Your User Content
• Your violation of these Terms
• Your violation of any law or any third-party right, including intellectual-property, privacy, and publicity rights

This indemnity does not apply to claims caused by our own gross negligence or intentional misconduct.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Quebec consumer-protection statutes, including the Consumer Protection Act (CQLR c P-40.1), continue to apply to Quebec residents acting as consumers and are not waived by this choice of law.

Personal information collected through the Service is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level and by the Act Respecting the Protection of Personal Information in the Private Sector (commonly referred to as Quebec Law 25) at the provincial level. Our Privacy Policy describes how these laws apply to your data.

The exclusive venue for any dispute that is not subject to mandatory consumer-court jurisdiction is the courts of the Province of Ontario, sitting in the City of Toronto. Quebec consumer-protection statutes, including the Quebec Consumer Protection Act (LPC), preserve forum and venue rights for Quebec residents acting as consumers — those rights are not waived by this section. Equivalent mandatory consumer-court rights in any other jurisdiction (e.g. EU Member State courts under Brussels I bis for EU consumers) are likewise preserved.

Before filing any claim, we ask that you first contact us at the email in Section 19 and allow 30 days for an informal resolution attempt.

Assignment and Change of Control

You may not assign, transfer, or delegate these Terms or any rights or obligations under them, whether by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation of this section is void.

We may assign, transfer, or delegate these Terms, in whole or in part, without your consent: (a) to any affiliate; (b) in connection with a merger, acquisition, financing, corporate reorganization, bankruptcy, receivership, or sale of all or substantially all of our equity or assets; (c) to any successor entity that continues to operate the Service; or (d) by operation of law. The successor or assignee will be bound by these Terms and our Privacy Policy with respect to your account and your User Content.

If these Terms are assigned to a successor entity, we will notify you by email or in-product notice within 30 days of the closing of the relevant transaction. If the successor materially changes these Terms, the notice provisions in the "Changes to These Terms" section apply, including your right to stop using the Service.

These Terms bind, and benefit, you, us, and our respective permitted successors and assigns. Nothing in this section limits your rights under applicable consumer-protection law, including Quebec's Consumer Protection Act, which continue to apply to Quebec residents acting as consumers regardless of any assignment.

Changes to These Terms

We may update these Terms over time. The current version is always the one published at classentra.com/terms with the most recent "Last updated" date at the top of this page.

Material changes will be communicated by email or in-product notice at least 14 days before they take effect. Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.

Contact

Classentra is operated by Classentra Technologies Inc., registered office in Toronto, Ontario, Canada (incorporation in progress as of May 10, 2026; until completion, the operating entity remains Les Entreprises Urbaino, a Quebec sole proprietorship).

For questions about these Terms, billing disputes, refund requests, or any other legal matter, email privacy@classentra.com. For privacy questions specifically, please also refer to our Privacy Policy.