DMCA Copyright Policy

About this policy

Classentra is an online service that hosts material uploaded by teachers and students — including videos, recordings, PDFs, assignments, announcements, and messages. Under 17 USC §512(c), Classentra qualifies for safe-harbor protection from liability for user-uploaded infringing material provided we promptly respond to valid DMCA notices.

This policy applies to all material hosted on classentra.com and any related Classentra-operated services. If you are a copyright owner (or the owner's authorized agent) and you believe material on Classentra infringes your copyright, you may submit a DMCA notice using the procedure below. If your material was removed in response to a notice and you believe the removal was a mistake or misidentification, you may submit a counter-notice using the procedure below.

Designated agent

Classentra's designated agent for receiving DMCA notices is listed in the callout above. The same agent receives both takedown notices and counter-notices. Email submissions to copyright@classentra.com are preferred and are processed during business hours (Eastern Time, Monday through Friday, excluding Canadian and U.S. federal holidays).

Notices sent to email addresses or postal addresses other than the designated agent may be delayed or not processed.

What a valid DMCA notice must include

Per 17 USC §512(c)(3), a valid takedown notice must be a written communication to our designated agent that includes substantially the following:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted work claimed to have been infringed (or, if multiple works at a single online site are covered, a representative list of those works).
• Identification of the material claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, including information reasonably sufficient to permit us to locate the material — typically a URL on classentra.com or a clear path to the item.
• Information reasonably sufficient to permit us to contact the complaining party — name, mailing address, telephone number, and, if available, an email address.
• A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices that omit any of these elements may be treated as deficient and may not result in removal. We may, but are not required to, give the submitter an opportunity to cure a deficient notice before discarding it.

How to submit a notice

Preferred: email

Send the notice as plain text or PDF attachment to copyright@classentra.com. Put "DMCA Notice" in the subject line. An electronic signature (typed name) is acceptable.

Mail

Mail the notice to the designated agent at the postal address listed above. Mailed notices are processed in the order received and typically take longer than email.

What happens next

Once we receive a notice that substantially complies with §512(c)(3), we will act expeditiously to remove or disable access to the material identified. We will notify the user who uploaded the material that the content was removed in response to a DMCA notice and we will provide that user with a copy of the notice (with personal contact details of the complainant included, unless the complainant requests redaction — note that we cannot guarantee redaction will satisfy §512 requirements).

Counter-notice procedure

If your material was removed in response to a DMCA notice and you believe the removal was the result of mistake or misidentification, you may submit a counter-notice under 17 USC §512(g).

A valid counter-notice must include substantially the following:

• A physical or electronic signature of the user.
• Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access was disabled.
• A statement under penalty of perjury that the user has a good-faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
• The user's name, address, and telephone number.
• A statement that the user consents to the jurisdiction of the Federal District Court for the judicial district in which the user's address is located, or if the user's address is outside the United States, for any judicial district in which Classentra may be found, and that the user will accept service of process from the person who provided the original notification or that person's agent.

Submit counter-notices to copyright@classentra.com with "DMCA Counter-Notice" in the subject line, or by mail to the designated agent. Upon receipt of a substantially compliant counter-notice, we will promptly provide a copy to the original complainant and inform them that we will replace the removed material or cease disabling access to it in 10–14 business days, unless the complainant files an action seeking a court order to restrain the user from infringing activity and notifies us of that action.

Repeat-infringer policy

Consistent with 17 USC §512(i), Classentra has adopted and reasonably implements a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers of copyright. We assess repeat infringement case-by-case, considering the number of valid notices received, the seriousness of the conduct, any pattern of behavior, and counter-notice activity.

We do not publish a fixed numerical threshold because doing so could encourage gaming and is not required by the statute. Account termination may include loss of access to uploaded content, course rosters, and any active subscription, without refund where the termination is attributable to repeat infringement.

Knowingly false notices

Under 17 USC §512(f), any person who knowingly materially misrepresents in a notice or counter-notice that material is infringing or that material was removed or disabled by mistake or misidentification may be liable for damages — including costs and attorneys' fees — incurred by the alleged infringer, by any copyright owner or its authorized licensee, or by us as the service provider.

Do not submit a DMCA notice or counter-notice unless you have a good-faith belief, formed after appropriate diligence, that your statements are accurate.

Users outside the United States

Classentra is operated from Canada and serves users globally. The DMCA is a U.S. statute, but our notice-and-takedown procedure applies to all material we host regardless of the complainant's or the user's location. Canadian users may also have remedies under the Canadian Copyright Act's notice-and-notice regime, and we will forward notices to Canadian users where the notice substantially complies with section 41.25 of that Act. Users in the European Economic Area, the United Kingdom, and Switzerland retain their rights under local copyright law in addition to the procedure described here.

Nothing on this page constitutes legal advice. If you are unsure whether to submit a notice or counter-notice, consult a qualified lawyer in your jurisdiction.