Instructor Agreement

1. Parties and Definitions

This Agreement is made between you (the "Instructor"), Classentra, operated by Les Entreprises Urbaino, a sole proprietorship based in Quebec, Canada ("Classentra", "we", "us"), and the students who purchase your courses ("Students"). It supplements, and does not replace, the Classentra Terms of Service and Privacy Policy.

• "Course" means a paid course you publish on Classentra.
• "Course Fee" means the price you set for a Course, before any coupon, in the currency selected at the time of sale.
• "Platform Fee" means the per-transaction fee Classentra charges, expressed as a percentage of the Course Fee.
• "Connected Account" means the Stripe Connect Express account you authorize Classentra to act on behalf of.
• "Student Payment" means the gross amount paid by a Student for a Course.

2. Stripe Connect Authorization

Classentra uses Stripe Connect Express to process payments. You authorize Classentra to (a) create and manage a Stripe Connect Express account on your behalf, (b) initiate charges from Students against that account, and (c) deduct the Platform Fee at the moment of charge as application_fee_amount.

You are bound by Stripe's Connected Account Agreement and Stripe's Services Agreement, which govern the underlying payment relationship between you and Stripe. Classentra is not a party to those agreements.

You are the merchant of record for each Course transaction. You are responsible for tax collection, remittance, and any consumer-protection obligations associated with your Courses, except where Classentra has explicitly assumed that role for a specific tax type in the Course settings.

3. Platform Fee Structure

The Platform Fee percentage is determined by your subscription tier and by the source of the enrollment (direct, marketplace, or affiliate). The current fee schedule is published in the Pricing page and may be updated from time to time on at least 30 days' notice.

The Platform Fee is charged on the Course Fee after any coupon discount has been applied, but before tax. Stripe's own processing fee is separate and is charged in addition.

If a transaction is refunded — in whole or in part — the Platform Fee is refunded proportionally. The Platform Fee is non-refundable in cases of chargeback won by Classentra acting on your behalf.

4. Payouts and Reserves

Stripe is responsible for paying out funds from your Connected Account to your bank account on the schedule you configure in your Stripe dashboard (typically a rolling 2-day delay for North-American accounts).

Stripe may apply payout reserves, account holds, or restricted-status flags at its discretion based on its own risk policies. Classentra does not control those decisions but will surface relevant status changes in your billing settings.

5. Refund Policy

You set your own refund policy for each Course. Where the Course is sold to a Quebec consumer, the Quebec Consumer Protection Act (LPC) sets minimum refund rights that you cannot waive. Classentra will assist you in processing refunds initiated through the platform; in cases of dispute, Classentra reserves the right to issue a refund on your behalf where required by applicable law.

When a refund is issued through the platform, the corresponding portion of the Platform Fee is automatically reversed.

6. Instructor Obligations

• Deliver each Course substantially as described to enrolled Students.
• Maintain accurate course descriptions, pricing, schedules, and prerequisites.
• Respond to Student support questions within a reasonable timeframe.
• Comply with all applicable laws, including consumer-protection, tax, and anti-spam laws.
• Not use coupons, discount codes, or any other mechanism whose effective purpose is to direct payment for the Course away from the Classentra platform (off-platform leakage). Off-platform leakage is grounds for immediate suspension and reversal of accrued payouts.
• Not exceed the seventy-five-percent (75%) maximum coupon discount relative to the listed Course price.

7. GMV and Active-Student Caps

Each subscription tier carries a monthly Gross Merchandise Volume (GMV) cap and an active-student cap. When you approach 80% of either cap you will receive a warning notice; when you exceed a cap, a 7-day grace period begins during which checkout remains available; after the grace period expires, new Student Payments are suspended until you upgrade or the next billing cycle begins.

The current caps for each tier are listed in the Pricing page and in your billing settings.

8. Termination and Data Export

Either party may terminate this Agreement on 30 days' written notice. Classentra may suspend or terminate immediately for material breach, including off-platform leakage, abusive coupon usage, or violations of the Terms of Service.

On termination, you may export your Courses, enrollments, and payment history within 90 days through the data-export tools available in your settings. After 90 days Classentra may delete this data subject to its legal retention obligations (see Privacy Policy).

Termination of this Agreement does not terminate your Stripe Connect account itself, which you may continue to operate independently with Stripe.

9. Limitation of Liability

Classentra's aggregate liability under this Agreement is capped at the total Platform Fees paid by you over the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, except where prohibited by applicable law.

10. Governing Law and Disputes

This Agreement is governed by the laws of the Province of Quebec and the federal laws of Canada applicable in Quebec. The exclusive venue for any dispute that is not subject to mandatory consumer-court jurisdiction is the courts of the Province of Quebec, district of Montreal.

Before filing any claim, please contact us at privacy@classentra.com and allow 30 days for an informal resolution attempt.