Community Guidelines

1. Spirit of the rules

Communities work when people are curious, kind, and on-topic. The shortest version of these Guidelines is: be helpful, be honest, and treat other members the way you would want a teacher to treat your own students.

2. What you can do

• Ask questions about the course material, in any level of detail.
• Share your homework, drafts, or works-in-progress for feedback.
• Answer other students' questions when you know the answer.
• Disagree with a teacher's or another student's interpretation, respectfully.
• Reference outside resources that are relevant to the course topic.

3. What is not allowed

• Harassment, bullying, threats, or personal attacks against any member.
• Hate speech or discriminatory content based on protected characteristics (race, ethnicity, religion, gender identity, sexual orientation, disability, age).
• Sexually explicit content or content that sexualizes minors.
• Doxxing — posting another person's home address, phone number, or other private contact information without their consent.
• Spam, including unsolicited commercial promotions, repeated identical posts, and content unrelated to the course.
• Off-platform payment solicitation — directing students to pay for course content via wire transfer, e-Transfer, or any third-party payment service. This is treated identically to coupon abuse and is grounds for account suspension under the Terms of Service.
• Sharing material that infringes copyright, trademark, or any other intellectual-property right.
• Posting malware, phishing links, or other content designed to harm other users.
• Impersonating Classentra staff, the teacher, or another student.

4. Moderation actions

Each community is moderated primarily by the course teacher (and optional co-hosts). Classentra retains an overriding moderation right and may step in directly when content is unlawful, when the teacher is unable or unwilling to moderate, or when a violation has been reported by users.

Moderation actions available to a teacher include: deleting a thread or reply, pinning a thread, and banning a member from the community. Banning is community-scoped — a banned member loses access to that course's community but their Classentra account is otherwise unaffected.

Moderation actions available to Classentra include all of the above, plus: account-level suspension and permanent removal in cases of severe or repeated violations.

5. Reporting violations

If you believe a thread, reply, or member has violated these Guidelines, report it to the teacher first if it is course-specific. If the teacher is the source of the problem or is unresponsive, escalate to Classentra by emailing support@classentra.com with a link to the content.

6. Appeals

If your content is removed or you are banned and you believe the decision was a mistake, you may appeal by emailing support@classentra.com within 30 days. We will review the decision and respond within 14 days.

For privacy questions related to community moderation — including the right to access or delete your own posts — contact privacy@classentra.com.

7. Changes to these Guidelines

We may update these Guidelines as the product and the relevant law evolve. The current version is always the one published at classentra.com/community-guidelines with the most recent "Last updated" date.