Accessibility Statement

The standard we work to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. WCAG is published by the W3C, and Level AA is the level most accessibility laws and purchasing checklists refer to.

Where things stand

As of October 2026, Classentra partially conforms to WCAG 2.2 Level AA. Some parts of the product meet the standard and some do not yet. We reviewed the whole product against WCAG in October 2026 and are working through what that review found. The gaps we know about are listed below, and we update this page as they close.

What we have done

Recent work, mostly from that review:

• Menus, dialogs, forms and live session controls work with a keyboard, and the focused control has a visible outline. We checked the live session controls in code and with automated tests, not yet with a keyboard in a real call.
• Buttons, fields and icons have names a screen reader can read out, and new chat messages, saved changes and errors are announced. We checked this in code and with automated tests. Testing with screen readers is under way.
• Text and controls were checked against the WCAG contrast minimums in both light and dark mode.
• Live captions are available in sessions on every plan, guests included, in 13 spoken languages. If a speaker's browser can't make captions, our transcription service makes them instead, for signed-in speakers and registered guests alike. A host can also name a captioner, a participant who types captions for everyone, and that works in every session. Session recordings get captions automatically, with the exceptions listed below.
• Live sessions have a transcript panel, and teachers can share each recording's transcript with their students.
• Animations follow your device's reduced motion setting, and our public pages have a control to pause moving content.
• Teachers can write a description for each image they upload, or mark it as decorative.

Known limitations

These parts of Classentra don't fully meet WCAG 2.2 AA yet, or depend on someone other than us.

• Live captions are made in each speaker's own browser with speech recognition. If a speaker's browser can't do that (Firefox, for now), our transcription service captions them instead. That covers signed-in speakers and registered guests, except in the protected sessions described below and, for guests, in sessions open only to signed-in or listed participants. Older versions of Safari can't send audio in a format our transcription service takes, so there live captions come only from the browser's own speech recognition or from a captioner the host names. Anyone who declines or turns captioning off is not captioned automatically; a captioner named by the host can cover them. While a captioner is in the session, automatic captions pause and the captioner's lines are shown instead. Speech recognition can get names, technical terms and accented speech wrong, so captions may not match exactly what was said.
• Sessions with HIPAA mode or end-to-end encryption, every session in a course that has a session in HIPAA mode, and every session in a course on a healthcare plan never send audio to our transcription service. In those sessions, live captions come only from each speaker's own browser or from a captioner the host names, and recordings are not captioned automatically. Audio and video uploaded to a course are not captioned automatically when the course has a session in HIPAA mode or is on a healthcare plan. The teacher has to add those captions.
• Automatic captions cover recordings up to about six and a half hours long. Longer recordings are too large for automatic captioning, and so are most recordings made before we added captions for long recordings in October 2026: of those, only very short ones are captioned automatically. When a recording is too large, we ask the teacher to upload a caption file for it.
• The collaborative whiteboard in live sessions is built on a third-party drawing canvas, and screen readers can't read the drawing itself. The host can write a summary of each board page, which everyone can read beside the board and screen readers read as the board's description, and before a board is saved as course material, the teacher has to describe it or mark it as having nothing worth describing (a blank or decorative page). If that isn't enough for you, ask your teacher to share the same material as a document or slide.
• Teachers create most course content. When a teacher uploads audio as MP3, WAV or Ogg, or audio or video as WebM, up to 24 MB (48 MB for Ogg), we make a draft of its captions. For MP4, MOV, M4A and FLAC files, larger files, or a file whose audio we can't read, we ask the teacher for a caption file instead, and the material and assignment forms warn a teacher who publishes audio or video without captions. Checking those captions, describing images and making documents readable still depend on the teacher who added them. If a course item doesn't work for you, tell us and we will raise it with the teacher.
• Card payments run through Stripe, and some forms use Cloudflare Turnstile to block spam. Those widgets come from their vendors and follow the vendors' own accessibility conformance. If one of them stops you, email us and we will help you finish what you were doing.
• We have reviewed the code and run automated checks, but we have not finished testing with screen readers. Testing with NVDA, JAWS and VoiceOver is under way, and live sessions have not yet been tested from start to finish with assistive technology.

Report a barrier or ask for another format

Tell us if anything on Classentra is hard or impossible to use, or if you need content in a different format. Say which page you were on and what happened. If you use a screen reader or other assistive technology, it helps to know which one.

If you have an account, use the Report an issue form. If you're signed in, the link opens it with Accessibility barrier already chosen. Report an issue is also in your dashboard's account menu.

Anyone can email us at support@classentra.com, with or without an account.

We aim to reply within 5 business days.

Browsers and assistive technology

Classentra is built for the current versions of Chrome, Edge, Firefox and Safari. It is meant to work with the NVDA and JAWS screen readers on Windows and with VoiceOver on Apple devices. Older browsers may not show every page correctly.